xatlove Account Protection
Account Protection is activated on all xatlove accounts, however it can be disabled on the login page. When xat notices a login from a different location, it requires you to use a special link that is emailed to you.
This system has been put in place to prevent unauthorized users from gaining access to your account. The special link changes every time you login, so you don't need to save them.
As an extended layer of protection, xat has integrated Google Authentication. This generates a random code sent to your cell phone for each time you login to your account. See Authentication for more information.
- Never use the same password for your email and your xat ID. Change your password every three months.
- Never share the login links xat emails you.
- If someone offers you free xats or free promotion they are probably a scammer.
5 days hold
If xat detects irregularities in your account and suspects Phishing on your account, it may be blocked from transferring for 5 days. This allows you time to fix the problem and prevents phishers from transferring away your xats or days. This can not be deactivated and applies to all accounts.
If you only use your xat account at home you can turn on account locking. This will make it a lot harder for unauthorized users to gain access to your account.
IMPORTANT: xatlove staff will never ask you to turn off account locking. If anyone asks you to turn off account locking they are trying to access your account and steal your xats/days/powers.
Note: If s/he is claiming to be an xat staff, open a ticket.
If you moved locations or change Internet Providers, you must turn off locking before you login on the new internet/service provider.
You shouldn't rely 100% on Account Locking. You still need to protect your passwords, see: Phishing
Instructions on how to enable/disable xat Account Locking
Login here, then click the drop down next to "xat account locking" and choose On (locked) to enable or Off (not locked) to disable.
Frequently Asked Questions
Q. What happens if I have account locking on and I try to login into another computer elsewhere?
You will be unable to login. (PLEASE TURN OFF LOCKING IF YOU PLAN TO MOVE OR TRAVEL.)
Q. What if I have a dynamic IP, can I still login with account locking enable? Will it adjust to my dynamic IP?
Some reports say this doesn't work. It depends on how your dynamic IP is setup. We recommend not risking it!
Q. I am locked out! Now what?
Go to http://xatlove.com/ticket and open a ticket with "Help Topic" set to "Locked Out". For a more detailed tutorial on how to do so please see LockedOut.
Q. If I have a laptop, can I always stay logged in?
Account Locking depends on where your location is. If you take your laptop etc. to another location (like cafe) you will be locked out.
Q. Why can't I turn on locking?
This happens if you try to lock your account away from where you registered. Ask http://xatlove.com/ticket to update your location.